Greet Orders general terms
This Agreement is a mandatory legal contract between You and Greet. Greet operates as Your independent commercial agent and simultaneously grants You the right to use the Software created by Greet. Both services – commercial representation and Software usage – are inseparable and mutually complementary. Greet, acting on Your behalf and account, enters into contracts with Your customers to the extent necessary to perform the representation functions specified in the Agreement, while the Software helps implement these functions by organizing and managing the processes of providing public catering services.
Last updated 2025-08-xx
1. Definitions
1.1. "Agreement" - this Commercial Representation and Software Usage Agreement (general terms), which is an inseparable component of the Service Order (special terms). This Agreement applies to the extent that specific cases are not otherwise determined in the Service Order.
1.2. "Service Order" - special terms of this Agreement, which establish individualized cooperation conditions between Greet and Partner, including commission fees and settlement terms. The Service Order is an inseparable part of this Agreement.
1.3 "Software" means the public catering establishment menu management, order processing and order payment execution Software owned by Greet, as well as related proprietary media, printed materials, any related documentation (including any electronic documentation), and all updates and modifications of the aforementioned products provided to You by Greet.
1.4. "You" / "Partner" means a legal entity that, having become a party to this Agreement, agrees to the commercial representation and Software usage terms, acquires the right to use the Software in the manner specified in the Agreement, and hereby authorizes Greet to act as Partner's commercial agent, entering into contracts with customers on Partner's behalf and account.
1.5. "Greet" – UAB "Greet menu", an independent commercial agent of Partner, authorized to enter into contracts with customers on Partner's behalf and account, accept their orders and payments, to the extent necessary to implement the Software functionality and perform the commercial representation functions specified in this Agreement.
1.6. "Greet Platform" – this is the Software system administered by Greet, provided to Partner for use under this Agreement and individually adapted for Partner's activities. Through this system, Greet, acting as Partner's commercial agent, enters into contracts with customers on Partner's behalf and account, accepts their orders and payments. The Greet Platform includes an individual Partner menu (accessible via QR code or other link) and all related functions necessary to organize and manage Partner's service provision.
2. Greet's actions as commercial agent
2.1. Guided by this Agreement, Greet acts on Your behalf and through the Greet Platform performs the following actions:
2.1.1. provides customers with the opportunity to familiarize themselves with Your offered product range (menu);
2.1.2. accepts customer orders and enters into contracts with customers on Your behalf;
2.1.3. accepts customer payments through Greet's chosen payment partners and transfers collected funds to You in the agreed manner;
2.1.4. creates conditions for Your customers to provide feedback on services provided and service quality, creates conditions for customers to generate VAT invoices on Your behalf;
2.1.5. uses Your name, logo and/or trademark as a reference in marketing materials (e.g., website, publications, presentations);
2.1.6. may apply additional Greet Platform fees to customers, based on dynamic pricing principles, to cover service availability and payment processing costs. These fees are Greet's revenue and should not be understood as part of Partner's revenue.
2.1.7. ensures that properly used Software operates according to its described technical specifications. This assurance does not apply if the Software was used improperly, modified or installed without Greet's consent.
2.1.8. undertakes to make maximum efforts to maintain continuous Software operation, improvement and as prompt incident resolution as possible.
3. Partner's actions
3.1. Guided by this Agreement, Partner must ensure that:
3.1.1. all Partner product positions (menu) presented on the Greet Platform are actually available to customers;
3.1.2. the customer order delivered to Partner's customer matches the product description presented on the Greet Platform. If possible, Partner must consider special requests specified in customer order comments;
3.1.3. product prices specified on the Greet Platform match the price specified at Partner's physical location (restaurant, café, etc.);
3.1.4. Partner is fully responsible for all information presented on the Greet Platform, including, but not limited to, product prices, descriptions, photos, as well as information uploaded by Greet at Partner's request or with Partner's knowledge;
3.1.5. that Customer is not charged any additional fees for using the Greet Platform, except in cases where such fees are applied by Greet at its discretion, as specified in this Agreement;
3.1.6. Greet QR codes and other related visual materials at Partner's physical location are clearly visible, neat and representative. Each QR code must clearly indicate the phrase "Simple with Greet". A sticker symbolizing that Greet operates at this location is placed at each Partner's physical location;
3.1.7. Greet QR codes are not changed or corrected without prior Greet consent;
3.1.8. any customer payment to Greet, acting as Partner's commercial agent, is considered final and proper settlement with Partner for services provided or goods sold to the customer. From the moment Greet accepts such payment, Customer's obligation to Partner is considered fully fulfilled;
3.1.9. each customer who has paid for an order through the Greet Platform receives a cash register receipt that complies with legal requirements - for the actual quantity and price of goods purchased;
3.1.10. provide Greet with all necessary information and documents required for service provision, including, but not limited to, current price lists, descriptions, photos and other data necessary for Software operation or implementation of representation functions.
4. Software usage
4.1. The Software is not sold to You – during the Agreement validity period You are only granted the right (license) to use the Software owned by Greet and administered by Greet and adapted to You during the Agreement validity period. When using the Software, You act through Greet - Your commercial agent.
4.2. Partner has the right to use only paid licenses, detailed in the Service Order and only according to their direct purpose, complying with all technical Software limitations and permitted operating methods. One license grants the right to use one copy of the Software only at a specific Partner location specified in the Service Order. Each additional location requires a separate license.
4.3. Partner is prohibited from transferring, sublicensing, modifying, copying or otherwise granting the right to use the Software to third parties.
4.4. Partner may initiate Software changes, functional improvements, however their implementation is only possible through Greet.
4.5. Partner does not have the right without Greet's permission to copy, use, reproduce, adapt, transform, modify, distribute, lend, export, import or publicly or privately publish Greet's licensed Software or its modifications in any form or manner, except what is permitted by this Agreement.
5. Intellectual property and trade secrets
5.1. Greet is the sole and exclusive owner of all intellectual property rights to the Software at any moment of this Agreement execution, as well as after its termination. Greet's intellectual property rights are absolute, without any territorial or time limitations.
5.2. All technical, commercial, financial or organizational data, including, but not limited to, Software code, structure, operating logic, user data, marketing strategies, pricing models and any other information, are considered Greet's trade secrets. Partner undertakes not to disclose, transfer, use or make available to any third party Greet's trade secrets in any manner.
6. Settlement procedure with Greet
6.1. Partner's right to use both commercial representation service and Software is based on proper settlement with Greet. Proper settlement is an essential contract condition. These two services are considered an inseparable whole, provided under the Agreement.
6.2. The procedure for settling for services, rates, as well as terms are established in the special terms of this Agreement (Service Order).
6.3. If Partner delays settlement with Greet under the conditions and procedure established in the Agreement for more than 30 (thirty) calendar days, Greet has the right, at its discretion, to use one or more of the following rights:
6.3.1. suspend Commercial Representation service provision and Software operation until full settlement;
6.3.2. withhold funds belonging to Partner but not yet transferred to him, received from customers, until full settlement with Greet, as well as unilaterally offset Partner's debts (including, but not limited to, payments for services provided, additional expenses or remaining agreed price for Software usage) from Partner's withheld funds;
6.3.3. demand payment of the entire remaining price for Software usage for the agreed period and compensation for direct losses, if any are incurred due to non-settlement;
6.3.4. unilaterally terminate the Agreement under clause 7.3.1.
7. Agreement validity and termination
7.1. The Agreement comes into effect from the date of its signing and is valid for 12 months, unless otherwise agreed in the Service Order. The Agreement is automatically renewed an unlimited number of times.
7.2. This agreement may be terminated at the initiative of either party in the manner specified in Article 2.165 or 2.166 of the Civil Code of the Republic of Lithuania.
7.3. Greet has the right to unilaterally terminate this Agreement before the term, regardless of the Agreement duration, by notifying Partner in writing 10 (ten) calendar days in advance, if at least one of the following cases occurs, considered important reasons:
7.3.1. Partner delays settlement under the Agreement for more than 30 (thirty) calendar days;
7.3.2. Partner violates essential Agreement terms (including, but not limited to, confidentiality, data provision, Software usage terms) and does not eliminate the violation within a reasonable period set by Greet or the violation is of such nature that it cannot be eliminated;
7.3.3. Partner provides false, misleading or illegal information to the Greet Platform, which may cause damage to Greet or third parties;
7.3.4. Partner uses the Software violating this Agreement or legal requirements;
7.3.5. Partner's activities (or inactivity) may significantly harm Greet's reputation or Software operation;
7.3.6. Cooperation with Partner becomes commercially unprofitable and/or economically harmful to Greet;
7.3.7. Partner refuses to cooperate with Greet or does not provide required data, documents or materials necessary for Agreement implementation;
7.3.8. Partner suspends activities, liquidation is started or bankruptcy proceedings are initiated.
7.4. When the Agreement is terminated before the term, Greet has the right to demand compensation for incurred losses. The parties agree that Greet's losses will be considered the entire remaining period payable amount for Software usage, as well as other losses not covered by Partner's paid fee.
7.5. Partner has the right to unilaterally terminate this Agreement, by notifying Greet in writing 10 (ten) calendar days in advance, if Greet without important reason fails to fulfill an essential obligation – does not ensure continuous Software operation or maintenance for more than 10 (ten) calendar days in a row, and does not eliminate the violation within the specified warning period.
8. Confidentiality
8.1. All information of this Agreement, including representation and Software content and usage terms, functionality and parties' obligations, is considered confidential. Disclosure of this information to any third parties is considered an essential violation, giving Greet the right to immediately terminate the Agreement.
9. Force majeure
9.1. The parties are released from liability for losses or non-fulfillment of obligations due to reasons beyond their control, including, among other things, electricity supply interruption, telecommunications disruptions or other reasons they cannot control.
10. Greet's liability
10.1. Greet makes maximum efforts to ensure smooth and quality provision of services specified in the Agreement - both Software usage and commercial representation. However, Partner understands and agrees that Greet is not responsible for what business or financial results Partner will achieve using these services.
10.2. Greet does not guarantee that Software operation will be continuous or error-free, that service usage will meet Partner's expectations or ensure specific results. Greet also does not assume responsibility for technical irregularities, disruptions or third-party actions that may affect service quality, including, among other things, Partner's possible losses for lost profit, reputation, work suspension, result accuracy, equipment failure, etc.
10.3. Greet's maximum liability for any damage arising from this Agreement is limited to the Software fee that Partner paid to Greet for Software usage over the past 12 (twelve) months.
10.4. Greet acts as a commercial agent and is not a party to the sales contract. Greet is not a Goods or Services provider, therefore is not responsible for the quality of services, food and beverages provided by Partner. Greet acts only on Partner's behalf and interests, does not provide services to Partner's customer and does not assume any obligations towards Partner's customer.
11. Payments
11.1 Partner confirms their understanding that all payments made are collected and administered by a third party. Therefore, Greet is not and cannot be considered responsible for any payment operation disruptions, their success, accuracy or failures, as well as for any resulting losses.
11.2. All additional fees related to payment initiation and/or processing (including, but not limited to chargeback, refund, payment initiation or other technical fees) are covered by Partner's account, following the chosen payment service provider's pricing and terms. The parties agree that all these payments and related expenses are considered incurred by Greet acting on Partner's behalf and account, therefore Greet, acting as a commercial agent, does not incur and cannot incur any expenses due to these operations.
11.3. All payments that Greet, acting on Partner's behalf, helps collect for contracts concluded with customers, are transferred to Partner's specified account at the agreed frequency. Greet undertakes to hold collected funds separately from its business operating funds until their transfer to Partner. Collected funds are immediately considered belonging to Partner from the moment Greet collects them into its account.
11.4. Greet, as a commercial agent, Partner pays a commission fee for each order made by Partner's customer using the Software. The commission fee is calculated as a percentage of the total traded goods price over the reporting period, as agreed in the detailed Service Order. The commission fee is calculated from the amount including VAT, and VAT is additionally added to the calculated commission fee, applying the current tariff rate.
11.5. All payments between Greet and Partner will be made by offset method to the extent possible.
12. General provisions
12.1. This Agreement is governed by and interpreted according to the laws of the Republic of Lithuania.
12.2. All disputes related to this Agreement or arising from it are resolved in a competent court according to Greet's registered office - Vilnius City courts.