Privacy Policy

Effective Date: 2025.01.20

This Privacy Policy (the „Policy”) governs the collection, use, and disclosure of personal data by Greet („we,” „us,” or „our”) in connection with both the Greet mobile application (the „App”) and the Greet account (the „Account”). By using the App or creating an Account, you acknowledge and agree to the practices described herein. This Policy is drafted in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR).

1. Data Controller and Contact Information

Greet, as the operator of the App and Account platform, acts as the Data Controller under the GDPR with respect to the processing of your personal data.

Contact Information:

  • Email: privacy@greet.menu
  • Address: J. Basanavičiaus st. 41-6, LT-03109 Vilnius

2. Categories of Data We Collect

We process the following categories of personal data, which you provide directly when using the App or creating an Account:

  • Identity Data: Name, last name, profile picture, and personal code (if automatic tax declaration is enabled).
  • Contact Data: Phone number, email and workplace (restaurant).
  • Financial Data: IBAN for tips withdrawal.
  • Usage Data: Performance statistics, collected tips amounts, and reviews.
  • Technical Data: IP address, device type, and operating system (collected automatically to ensure security and functionality).

Failure to provide certain data may result in limited functionality of the App or Account services.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: To provide the services you request through the App or Account.
  • Legal Obligations: To comply with tax reporting and other statutory requirements, including sharing data with the Local State Tax Authority (VMI).
  • Legitimate Interests: To improve the App and Account’s functionality, secure the platform, and share relevant performance data with restaurant managers.
  • Consent: For processing activities where consent is specifically required, such as automatic tips tax declaration. You may withdraw your consent at any time by contacting us at privacy@greet.menu.

4. Purposes of Data Processing

We process personal data for the following purposes:

  1. Providing App and Account Functionality: Enabling account login, administering Greet accounts, viewing orders, payments, tips, and reviews.
  2. Facilitating Tips Withdrawal: Processing financial data to transfer collected tips to your designated IBAN.
  3. Compliance with Legal Obligations: Sharing data with the Local State Tax Authority (VMI) to comply with automatic tax declaration requirements (if enabled).
  4. Performance Monitoring: Sharing aggregated performance metrics and collected tips amounts with restaurant managers.
  5. User Support and Communication: Responding to inquiries, resolving technical issues, and providing updates regarding your Account or the App.

5. Data Sharing and Disclosure

We disclose personal data only as follows:

  1. Local State Tax Authority (VMI): When users enable automatic tips tax declaration, we share required data in compliance with tax regulations.
  2. Restaurant Managers: Limited data, such as performance statistics and tips amounts, is shared with the designated administrator of the restaurant’s Greet account.
  3. Service Providers: We may engage third-party processors to support the functionality of the App and Account (e.g., hosting providers, payment processors), ensuring they are bound by data protection agreements.
  4. Legal Requirements: If required by law or in response to valid legal requests, such as subpoenas or court orders.

6. Data Subject Rights

Under the GDPR, you have the following rights with respect to your personal data:

  • Access: Request confirmation whether we process your data and access a copy of the data we hold.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data where no longer necessary or where consent is withdrawn.
  • Restriction: Request restriction of processing under certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Data Portability: Request a copy of your data in a machine-readable format for transfer to another controller.

To exercise your rights, please contact us at privacy@greet.menu. We may require verification of your identity before fulfilling your request.

7. Data Retention

We retain personal data as follows:

  1. Active Users: Personal data is retained as long as the user actively uses the App or Account.
  2. Inactive Accounts: If no activity is detected for two years, we delete the profile and associated personal data.
  3. Transaction and Tax Records: Financial and tax-related data is retained for ten years following account deletion to comply with statutory obligations.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data during transmission and at rest.
  • Access controls and authentication mechanisms to secure user accounts.
  • Regular security assessments and vulnerability testing.
  • Staff training on data protection obligations.

While we strive to protect your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

9. International Data Transfers

The App and Account services are currently offered only within EU/EEA countries. We do not transfer your personal data outside these regions. Should this change, we will implement appropriate safeguards as required by applicable data protection laws.

10. Age Restrictions

The App and Account services are not intended for children under 18 years of age. By using the App or creating an Account, you confirm that you are at least 18 years old.

11. Updates to this Privacy Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. The „Effective Date” at the top of this Policy indicates when the latest changes were made. We encourage you to review this Policy periodically. Continued use of the App or Account constitutes your acceptance of the updated terms.

12. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, you may contact us at:

  • Email: privacy@greet.menu

If you believe your rights have been violated, you also have the right to lodge a complaint with a supervisory authority in the EU/EEA country where you reside or work.

This Privacy Policy is governed by and construed in accordance with the laws of Lithuania. 

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