How the Spirgis restaurant streamlined service with Greet Kiosk

Spirgis is a traditional Lithuanian cuisine restaurant located in the food court of the Ozas shopping center in Vilnius. It is a popular spot among both shopping center visitors and employees from nearby offices who stop by for lunch. Large guest flows, especially during lunchtime, require fast and convenient service so that every customer can enjoy their meal without stress.

Challenge: large crowds and the need for fast service

During lunch hours, the restaurant faces a high volume of visitors. Guests want to quickly choose their meals, place an order, and pay. Traditional order taking methods often were slow and created challenges both for staff and for the customer experience. As a result, the restaurant looked for a solution that would help manage customer flows more efficiently while maintaining a high level of service quality.

Solution: Greet Kiosk

The solution came with Greet Kiosk. Guests now select their desired meals and drinks on a tablet, add them to their cart, and pay by bank card. The order immediately appears in the restaurant’s system, the receipt is printed in the kitchen, and staff know right away that food preparation should begin. The entire ordering experience has become fast, clear, and convenient, allowing staff to focus more on food preparation and smooth overall operations.

Results: shorter queues, higher sales, more efficient operations

• Faster service: even large guest flows are handled smoothly, as orders are placed independently by customers.
• Low equipment cost: the equipment is cost - effective, and its benefits are felt in daily operations.
• Higher sales: special offers and promotions can be easily displayed on the kiosk, encouraging additional purchases.
• Flexible equipment model: the restaurant has the option to rent the equipment, meaning no large upfront investment is required.
• SMS notifications for customers: guests receive an SMS message when their order is ready, so they no longer need to wait near the pickup area or watch the queue.

“We receive more and more positive feedback not only about the tasty food, but also about the fast service. Greet truly makes our daily work easier.” – Lina, group marketing manager.

Learn more about Greet Kiosk here