Smooth ordering and faster service: the Wasabi Sushi success story Cover image

Smooth ordering and faster service: the Wasabi Sushi success story

Wasabi Sushi is an Asian inspired restaurant located in the popular Paupys Market food hall in Vilnius. Orders are placed directly at the counter, and the restaurant team strives to ensure that every guest can receive their favorite dishes quickly and conveniently.

Challenge: high customer flow and long queues

Due to popularity, Wasabi Sushi attracts a large number of customers, making fast service a challenge. Long queues disrupted smooth operations, increased waiting times, and negatively affected the overall customer experience. The restaurant’s goal was to find a convenient, modern, and efficient solution that would significantly reduce waiting times, speed up order placement, and allow them to serve more customers.

Solution: Greet Kiosk

Greet Kiosk, a modern self - service system, was implemented, allowing customers to independently:

  • Browse and select items from the menu;
  • Place order;
  • Pay using a card reader.

Orders reach the kitchen instantly, enabling the kitchen team to start preparing dishes immediately. Customers receive an SMS notification when their order is ready for pickup.

Results: faster service and an improved experience

  • More convenient customer experience: customers no longer need to wait in line and can manage the entire ordering process themselves, which is especially convenient during peak hours;
  • More efficient kitchen operations: the kitchen can focus more on food quality and fast preparation;
  • Easier decision-making for customers: the kiosk’s design, attractive food photos, and detailed descriptions help customers quickly choose their desired dishes;
  • Lower investment and fast return: the equipment is affordable and efficient, and can even be rented, allowing the investment to pay off quickly without high upfront costs.

“Implementing the solution was straightforward. The Greet team provided prompt support at every step and answered all of our questions. Guests appreciate the convenient system and the ability to order faster.” – Elvyra, restaurant manager

Learn more about Greet Kiosk here

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