Smooth service and higher tips with Greet: the success story of Užupio Picerija

Užupio Picerija is a cozy Italian restaurant in the heart of Vilnius, recognized by guests as one of the best places for authentic Neapolitan pizza in Lithuania. Here, pizzas are made following the strictest Italian standards, and the atmosphere breathes true Italy. The restaurant has earned international acclaim and is constantly busy with guests who return not only for the perfect pizza but also for warm, Italian-style hospitality.

Challenge: decreased tip amounts

People are carrying less cash, and for foreign visitors, cash is often not the most convenient payment option. As a result, the amount of tips left for servers has noticeably decreased. Even excellent service was not always rewarded accordingly. The restaurant sought a solution that would eliminate the need for cash, be simple and fast for guests, and cause no additional hassle for the staff.

Solution: Greet Tips

The Greet Tips solution - small tip cards with QR codes - integrated seamlessly into the restaurant’s operations. Now every great experience at the restaurant can be appreciated. The system supports various payment methods and multiple languages, making it easy for both locals and foreign guests to leave tips. The service is free for both employees and the restaurant, and the entire amount of tips goes directly to the staff. When employees choose to withdraw their collected tips, the funds reach their bank account within seconds.

Results: happy staff

No need for cash - guests can conveniently leave tips via phone, making tip collection effortless;
No minimum withdrawal amounts - servers can withdraw tips anytime, even if the amount is small;
Free solution for the restaurant and staff - the system costs nothing for the business or employees, and all tips go to the staff without extra fees;
Integration with the tax authorities - Greet ensures proper income tax (VMI) payment and declaration.
Easy tip sharing within the team - the system allows smooth distribution of tips not only to the serving staff but also to the bar and kitchen, according to the restaurant’s rules;
Responsive Greet team - whenever questions arise or more tip cards are needed, support is provided the same day - smoothly and efficiently. Greet ensures that QR-coded tip cards are always available.

“We receive many guests from abroad, so it’s very convenient that anyone can leave tips, no matter where they come from. The staff is happy that collecting tips is now much easier, and Greet makes sure we never run out of QR cards,” - Asta, Commercial Director.

Learn more about Greet Tips here.